Terms & Conditions

These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relationship between knails.ch (hereinafter "knails.ch") and its clients (hereinafter "the Client"). They apply to all nail care services provided by knails.ch.

1. Scope

The GTC apply to all services performed by knails.ch, including booking, performance of the services, settlement of payment and complaints. They are governed by the Swiss Code of Obligations (CO), in particular articles 394 et seq. on mandate contracts.

2. Booking and cancellation

2.1 Booking

The Client may book via the website, by telephone or directly at the salon. By accepting an appointment, a service contract is concluded in accordance with article 394 CO.

2.2 Cancellation or modification

Any cancellation or modification of an appointment must be communicated at least 48 hours before the scheduled time. Under article 404 CO, cancellation is possible at any time, but knails.ch reserves the right to invoice administrative fees for any cancellation made less than 48 hours in advance.

Delays of up to 15 minutes are tolerated; anything beyond that threshold is invoiced in the same way as a cancellation.

If a cancellation is made after this deadline, or if the Client does not attend, 100% of the service amount is due. An administrative fee may also be added to cover the cost of handling the cancelled appointment.

2.3 Force majeure

In the event of an unforeseen circumstance or force majeure (illness, accident, death, inability to work), neither knails.ch nor the Client can be held liable for cancellations. The appointment may be rescheduled at no additional cost.

3. Prices and payment

3.1 Price setting

Service prices are expressed in Swiss francs (CHF) and displayed as net amounts, all taxes included. In accordance with the Federal Act on Value Added Tax (VAT Act), the business is not subject to VAT owing to its status as a small sole proprietorship (art. 10 VAT Act).

3.2 Payment

Payment is made at the end of the service, immediately, in cash or by bank card. knails.ch also accepts certain electronic payment solutions (for example Twint).

In the event of non-payment, or where later invoicing has been agreed in advance, knails.ch reserves the right to claim default interest in accordance with article 104 CO (default interest at 5%).

3.3 Price changes

knails.ch reserves the right to change its rates at any time. The prices in force at the time of booking are those applied to the service.

4. Liability of the business

4.1 Services and quality of care

knails.ch undertakes to provide its services diligently and in accordance with professional standards, pursuant to article 398 CO (obligation to perform the mandate with care). The care provided by knails.ch includes, among other things, the application of gel polish.

4.2 Warranty limited to a replacement service

In the event of premature failure or deterioration of the gel polish, knails.ch offers a free replacement of the service, provided the complaint is made within 7 days of the original appointment. This warranty is limited to one replacement and does not cover other repairs or financial compensation; it must furthermore be based on the official knails.ch manicure and pedicure methods — any other method is not covered.

4.3 Exclusion of liability for allergies and skin reactions

knails.ch accepts no liability in the event of an allergy or skin reaction caused by the products used, in accordance with article 100 CO (exclusion or limitation of liability). It is the responsibility of the Client to check the composition of the products used, which is available on the knails.ch website. In the event of an allergic reaction, the product brand assumes full responsibility, not knails.ch.

5. Client obligations

5.1 Prior disclosure

The Client must disclose any medical condition or allergy before the appointment. knails.ch cannot be held liable where the Client has omitted such information (art. 97 CO).

5.2 Aftercare advice

The Client undertakes to follow the aftercare advice given after the appointment in order to prolong the wear of the treatment. knails.ch cannot be held liable for deterioration caused by a lack of aftercare.

6. Complaints

6.1 Complaints procedure

Any complaint relating to the service must be made in writing within 7 days of the appointment (article 210 CO). Complaints must be sent to the e-mail address given at the top of these GTC.

6.2 Attempt at amicable settlement

knails.ch and the Client shall endeavour to settle amicably any dispute relating to the service. Failing that, the dispute shall be submitted to the competent courts.

7. Data protection

7.1 Personal data

knails.ch collects and processes Clients’ personal data in accordance with the Swiss Federal Act on Data Protection (FADP). The data is used solely for appointment management and the performance of the services.

7.2 Client rights

The Client has the right to access, rectify or request the deletion of their personal data by contacting knails.ch by e-mail. No data will be shared with third parties without the Client’s explicit consent, unless required by law.

8. Applicable law and place of jurisdiction

These general terms and conditions of sale (GTC) are governed by Swiss law, in particular the provisions of the Swiss Code of Obligations. In the event of a dispute, the parties agree to submit the matter to the competent courts of the canton of Neuchâtel, the registered seat of the business.

9. Amendments to the General Terms and Conditions of Sale (GTC)

knails.ch reserves the right to amend these general terms and conditions of sale (GTC) at any time. The new terms enter into force upon publication on the company website. The Client will be informed of any amendment when booking.

By using the services of knails.ch, the Client accepts these general terms and conditions of sale (GTC) in full.