🔒 Data Protection

🏢 Data Controller

📋 Data Collected

We collect only the data necessary to provide our services:

• First name, last name, email address, phone number
• Appointment and service history
• Notification preferences (email, WhatsApp)
• IP address (for connection security)

🎯 Processing Purposes

Your data is used exclusively for:

• Managing and confirming your appointments
• Sending secure login links (magic links)
• Communications related to your services
• Invoicing and accounting
• Site security (audit logs)

⚖️ Legal Basis

Processing is based on contract performance (Art. 31 FADP) and our legitimate interest in ensuring service security.

🤝 Recipients

Your data is never sold or shared with third parties for commercial purposes. It may be shared only with:

• Resend — transactional email delivery
• Turso / LibSQL — database hosting

⏳ Retention Period

Your data is retained as long as your account is active, and up to 5 years after your last interaction for accounting and legal obligations. You can request deletion at any time.

✅ Your Rights (FADP)

Under the FADP, you have the following rights:

• Access — know the data we hold about you
• Rectification — correct inaccurate data
• Erasure — request deletion of your data
• Portability — receive your data in a readable format
• Objection — object to certain processing activities

To exercise these rights, contact us at contact@knails.ch. We will respond within 30 days.

🔐 Security

We implement appropriate technical measures to protect your data: encrypted connections (HTTPS), passwordless authentication (one-time magic links), access logs, and user-level data isolation.

🍪 Cookies

We use only strictly necessary technical cookies for site functionality (login session). No advertising or tracking cookies are used.

✉️ Contact & Complaints

For any question regarding data protection: contact@knails.ch

For unresolved complaints, you may contact the Federal Data Protection and Information Commissioner (FDPIC).